About the 40/40 Program
Our founders started as clothiers and understood that sometimes things don't go as planned. As your partner, we built a program to minimize your losses and maximize the delight of your customer. No excuses are necessary.
If you make a mistake or your customer doesn’t like what he purchased, we will credit your account with 40% of the original order.
You have 90 days to use the credit
You can use the credit on any of your clients
You must return the original garment to us within 40 days of delivery
Procedure
Copy the ID# of the garment you need to return
Find "40/40 Program" under "My Account" in the main navigation in Workflow
Paste the garment ID# into the input box and press "Go"
Select which garment (if multi-garment) and enter a reason for the 40/40 credit and submit
Workflow will generate a 40/40 return form. Put this form into the same package as the garment you are returning
Trinity will email you when we receive the package and credit your account
IMPORTANT: We do run statistical reports on 40/40 usage every quarter. Fraudulence or gross misuse of the 40/40 program will trigger an in-depth review of your account and possible termination.
FAQs
Do I have to send the garment back?
Yes, this is a requirement.
Can I transfer the credit to a different client?
No. The credit can only be used for the original client.
Can I split the credit across multiple orders?
No. The credit must be used on one order. If the replacement order is less than the original then the remaining credit is lost.
Can I use the 40/40 program if I am in credit hold?
No. You must be in good standing to be eligible. You can participate when your credit status is reinstated.
If You Consistently Make Mistakes
Reach out if you find yourself consistently running into mistakes measuring clients or ordering garments in Workflow.
We run training workshops throughout the year and can also schedule to work with you 1:1 in person or via video chat.